ChatBiz implements robust security measures including role-based access controls, department isolation, encrypted data storage, and secure authentication protocols to ensure your organizational data remains protected. Our platform is designed with GDPR compliance in mind, featuring data subject access request handling and privacy-first design principles.
Our platform supports multiple AI models including Google Gemini for general-purpose AI responses, DeepSeek Chat (DeepSeek-V3) for efficient conversational AI, and DeepSeek Reasoner (DeepSeek-R1) with Chain of Thought (CoT) reasoning for complex queries. Administrators can configure which models are available to different departments based on their specific needs and requirements.
Department heads can upload relevant documents (PDF, DOCX, TXT) through the Knowledge Management section. The system automatically processes these files using vector indexing, extracting information and making it available to the department's chatbots. Each department maintains its own isolated knowledge base for secure information management.
The embeddable chatbot feature allows you to place a ChatBiz chatbot on any external website using a simple JavaScript snippet. This provides 24/7 customer support by leveraging your knowledge base across all customer touchpoints. Administrators can configure which domains are allowed to embed the chatbot, customize the AI settings, and control the appearance. The chatbot includes optimization features like response caching, streaming responses, and browser compatibility fixes.
ChatBiz uses vector-based retrieval for context-aware AI responses. When a document is uploaded, it's automatically chunked and indexed in a vector database. When a user asks a question, the system searches for the most relevant document chunks, retrieves them, and provides them as context to the AI model. This ensures responses are grounded in your organization's specific knowledge rather than generic information, improving accuracy and relevance.
ChatBiz provides customized dashboard widgets based on user roles. Administrators get access to Knowledge Base Health Monitor and User Adoption Metrics. Department heads can view Department Knowledge Gap Analysis and Team Knowledge Engagement. IT Managers have System Performance Metrics and API Usage Statistics. Regular users see personalized widgets like My Knowledge Contributions and My Learning Recommendations. GDPR Compliance Officers have access to specialized widgets like DSAR Request Tracker.
ChatBiz features advanced search with both filters and semantic capabilities. Users can search across their accessible knowledge base using natural language queries. The semantic search understands the meaning behind queries rather than just matching keywords. Results can be filtered by department, document type, date range, and other parameters. The search functionality is deeply integrated with the AI capabilities, allowing for more intelligent information retrieval.
ChatBiz includes numerous performance optimizations such as response caching for frequently asked questions, client-side caching for faster repeat interactions, streaming responses for better user experience, context optimization to include only relevant information, and parameter tuning for faster, more concise responses. These optimizations work together to provide significant speed improvements while maintaining response quality.
ChatBiz includes several compatibility features to ensure it works correctly across different environments. This includes handling deprecated DOM mutation events, support for Content Security Policy (CSP), compatibility with browser extensions, support for Secure ECMAScript (SES), and fallbacks for when external scripts are blocked by security policies. These features ensure a consistent experience across modern and legacy browsers.